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Home›Services›Device Security Clearance
Urgent Service — Same-Day Available

Bank Frozen Your Account?
Get Your Clearance Certificate.

If your bank has frozen your account because your device was used in a cyberattack or scam, you need an official security clearance. IntrusionX provides the Cyber Incident Clearance Certificate — a professional document accepted by all major Australian banks as evidence your device is clean and secure.

✓ Forensic device scan✓ Complete malware removal✓ Official certificate on letterhead✓ Bank-accepted documentation✓ Same-day service available✓ Remote or on-site Melbourne

Call us first — most cases resolved same day. Pricing based on device and complexity.

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Official Document

Cyber Incident Clearance
Certificate

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Device forensic scan report

Full analysis of what was compromised

✓

Malware removal confirmation

Certification device is clean

✓

Security measures implemented

What we fixed and hardened

✓

Professional letterhead

ABN, date, technician signature

✓

Bank submission ready

Formatted for compliance teams

Pricing
Call for Quote
Based on device type & complexity
📞 +61 499 468 971
How It Works

From Frozen Account to Cleared — Fast

1
📞

Call or Message Us

Call +61 499 468 971 right now. Explain your situation. We will advise whether remote or on-site service is fastest for your case — most are resolved same day.

2
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Device Assessment

We connect remotely or come to you. Our technicians run a full forensic scan to identify and remove all malware, spyware, and compromise artifacts left by the attacker.

3
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Device Secured

We harden your device — update software, change credentials, enable proper security settings — so you can confidently tell your bank the device is secure.

4
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Certificate Issued

You receive an official Cyber Incident Clearance Certificate on IntrusionX letterhead, documenting what was found, what was removed, and confirming the device is clean. Take this to your bank.

What Your Bank Needs

Why Banks Require a Clearance Certificate

When a bank freezes your account after a scam or cyberattack, they need proof before unfreezing it that the device used is no longer compromised. Without this, they have no way to know the attacker still cannot access your accounts. Our certificate provides exactly what their fraud and compliance teams require.

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CommBank, ANZ, Westpac, NAB

All major banks accept our professional clearance documentation

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Credit unions & online banks

Bendigo Bank, ING, Macquarie, Suncorp and others

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AFCA complaints support

If your bank disputes the clearance, we can assist with documentation for AFCA

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Insurance claims

Our report supports cyber insurance claims for losses from the incident

🚨 What to Do Right Now

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Do not use the compromised device

Keep it disconnected until we have cleaned it

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Call your bank fraud line

Report the incident and ask what documentation they need to unfreeze

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Call IntrusionX immediately

We can often start a remote assessment within the hour

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Gather your account details

Have your bank account numbers and contact details ready for your bank

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Do not pay any ransom

Contact us first before making any payments to attackers

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Same-Day Service Available

Call now and we will assess your case immediately. Most single-device clearances completed within 2–4 hours.

📞 Call +61 499 468 971

Or request a callback →

Common Questions

Device Security Clearance — FAQ

What is a Cyber Incident Clearance Certificate?+
A Cyber Incident Clearance Certificate is an official document issued by IntrusionX on company letterhead after we have forensically scanned and cleaned your device. It details what was found, what was removed, and certifies the device is clear of compromise. Australian banks accept this as evidence that a device has been professionally secured.
Which banks accept your clearance certificate?+
Our certificate has been accepted by CommBank, ANZ, Westpac, NAB, Bendigo Bank, ING, and other Australian financial institutions. If your specific bank has particular documentation requirements, call us and we will tailor the report to their needs.
How quickly can you provide the certificate?+
Same-day service is available for urgent cases. In most situations we complete the device assessment and issue the certificate within 2 to 4 hours of starting. Remote assessment is the fastest option — we can start within the hour of you calling.
Do I need to bring my device to you?+
No. For most cases we can perform a complete remote assessment using a secure connection to your device. This is often faster than on-site. On-site service is available across Greater Melbourne for cases that require physical access.
What devices do you support?+
Windows PCs and laptops, Apple Macs, iPhones, Android phones, and tablets. If multiple devices were compromised, we can assess and certify all of them.
How much does it cost?+
Pricing depends on the number of devices and complexity of the incident. Call us on +61 499 468 971 for an immediate quote — there is no charge for the initial assessment call.

Account Frozen? Call Us Now.

Same-day Cyber Incident Clearance Certificate. Get your account unfrozen fast.

📞 Call +61 499 468 971 Request a Callback →