Cybersecurity FAQ

IntrusionX is an independent cybersecurity specialist serving Melbourne businesses and homes. We provide ransomware protection, phishing defence, 24/7 SOC monitoring, penetration testing, compliance support and incident response. Cybersecurity is our sole discipline — no conflicts of interest.

When the same company manages your IT and your cybersecurity, there is a fundamental conflict of interest. IntrusionX provides independent oversight — we audit your IT environment without divided loyalties. Think of it like having an independent auditor rather than letting the accountant audit themselves.

We specialise in Melbourne small businesses — accountants, bookkeepers, conveyancers, medical clinics, law firms, mechanics, tradies, real estate agents and other professional services. We understand the specific compliance obligations and threats facing each of these industries.

Personal plans start from $30/month for Essential protection and $50/month for Premium with 24/7 monitoring. Both are month-to-month with no lock-in contracts.

Business plans are priced per device — $65/month per device for Starter and $85/month per device for Pro with full MDR response. Enterprise plans are custom-priced. All are month-to-month.

No. All plans are month-to-month. We earn your business every month — not through lock-in clauses.

Traditional antivirus catches known threats by matching signatures. EDR monitors behaviour in real-time, detecting threats by what they do — catching zero-day exploits, fileless malware and sophisticated attacks that antivirus misses entirely.

MDR is a managed service where our Security Operations Centre monitors your environment 24/7. When a threat is detected, our analysts investigate and respond — not just alert you to deal with it yourself.

Yes. We conduct Essential Eight gap assessments, implement the required controls, and provide audit-ready documentation. Most Melbourne businesses are surprised by how much improvement is needed — and how quickly it can be achieved.

Call us immediately on +61 499 468 971. Disconnect affected devices from the network but do not turn them off. Do not pay any ransom without speaking to us first. Our incident response team is available 24/7.

For MDR clients, response begins within minutes of threat detection — our SOC is monitoring 24/7. For emergency incident response, we will be actively working on your situation within the hour of your call.