Cybersecurity FAQ

IntrusionX is an independent cybersecurity specialist serving Melbourne and Victorian homes and businesses. We provide ransomware protection, phishing defence, 24/7 SOC monitoring, penetration testing, compliance support and incident response. Unlike IT providers, cybersecurity is our sole discipline.

When the same company manages your IT and your cybersecurity, there is a fundamental conflict of interest. Security must independently audit and challenge IT decisions — that objectivity disappears when it's the same team. IntrusionX provides independent oversight with no divided loyalties.

Yes. Remote cybersecurity monitoring and management services are available anywhere in Victoria and across Australia. On-site security assessments are conducted across Greater Melbourne. For regional Victoria, remote services are available immediately.

Traditional antivirus uses signature-based detection — it only catches known, previously identified threats. EDR (Endpoint Detection & Response) monitors behaviour in real-time, detecting threats by what they do rather than what they look like. This catches zero-day exploits, fileless malware and advanced persistent threats that antivirus is completely blind to.

MDR is a managed service where IntrusionX's Security Operations Centre monitors your environment 24/7. When a threat is detected, our analysts investigate and respond — not just alert you to deal with it yourself. It provides the equivalent of an in-house security team without the cost of hiring one.

Penetration testing involves our security specialists simulating real cyberattacks against your systems to find vulnerabilities before criminals do. Any Melbourne business that handles customer data, financial information, or must meet compliance requirements should conduct regular penetration testing. It's also required for many cyber insurance policies.

Yes. We conduct Essential Eight gap assessments, help implement the required controls, and provide audit-ready documentation. Many Melbourne businesses are surprised by how much improvement is needed — and how quickly it can be achieved with expert guidance.

Business pricing is custom-quoted based on your organisation size, device count and specific requirements. Home plans start from $20/month. We provide transparent, detailed quotes after a free assessment — no surprises.

No. All plans are month-to-month and can be cancelled at any time. Annual billing is available for a discount. We earn your business every month.

Yes — always. We offer a free 30-minute consultation with a senior security analyst. We'll assess your situation, explain your risks, and recommend the most appropriate protection. No obligation to proceed.

Call us immediately on +61 499 468 971. Disconnect affected devices from the network (don't turn them off). Do not pay any ransom without consulting us first. Our incident response team is available 24/7. Speed is critical — every minute increases the blast radius.

Our 24/7 SOC provides continuous monitoring and immediate alerting. For clients with MDR coverage, response begins within minutes of threat detection. For emergency incident response, we'll be actively working on your situation within the hour of your call.

Yes — under the Notifiable Data Breaches scheme, Australian businesses must report eligible data breaches to the OAIC and affected individuals as soon as practicable. IntrusionX can help you determine if a breach meets the reporting threshold and assist with the notification process.

Modern endpoint security (EDR) is designed to have minimal performance impact — typically less than 1-2% CPU overhead under normal conditions. We will assess your environment and recommend solutions that provide maximum protection with no noticeable performance degradation.

Yes — IntrusionX operates as a layer on top of your existing IT environment. We do not replace your IT provider; we provide the independent security oversight they typically cannot provide themselves. We integrate with most common IT management tools and platforms.